Contact centers equip you to engage with customers at every stage of the customer’s journey - from answering them in the awareness stage to handholding during the decision-making stage to offering post-decision support. Essentially, it is a living and breathing engagement hub.

What is a cloud contact center?

Hosted on the cloud, cloud contact centers are capable of handling various calls/interactions (inbound and outbound) via an easy-to-use omnichannel system.

Alongside staple features from conventional contact centers, cloud contact centers also allow you to manage e-mail, chat and social media channels. This provides your business with a holistic solution that captures all channels commonly used by customers.  

Why switch to a cloud contact center?

Change is never easy. However, the advent of cloud technology and the Internet of Things (IoT) has enabled the contact center industry to utilize these technological leaps to overcome issues from legacy systems, adapting to new customer behaviours and optimizing processes. 

We view cloud contact center solutions as a new frontier in the way Malaysian companies enhance their customer experience (CX).

Contact center solutions of today are…

Multi-channel

To accommodate the various platforms that customers now use. But this comes with increasing complexity, coupled with disjointed systems and applications.

Struggling to integrate multichannel systems

Multi-channel systems have inadvertently created silos in customer interactions, affecting customer experience. 

Reliant on premise based data servers

Maintenance/operational inefficiencies and high electricity consumption leads to higher costs in the long run. The very moment they are hooked up, they start hurtling toward obsolescence.

Benefits of cloud contact solutions include...

Scalable

Our solutions are designed to fulfill your specific needs and requirements

Integration

Our software allows for hassle-free integration with your current system.

Stable Interface

Experience a mature and proven cloud contact center software

Lower Lead Time

Mobility

Analytics

Quick setup, allowing for quick deployment.

Agents are no longer limited to the confines of their work desks. 

Gain further insight on your customers.

What Gold Vois offers

Multichannel System

Omnichannel System

An optimised, fully-integrated omnichannel cloud contact center solution

Turn your contact center into a singular, consistent, and unified customer experience powerhouse regardless of customer touchpoint/channels. All on cloud-hosted software.

Gold Vois is a certified Value Added Resellers (VAR) of Genesys Telecommunications Laboratories, an industry leader in contact center software.

Our cloud contact center solutions, customer support and  Genesys proprietary customer experience software will propel your business forward.

Beyond all else we believe contact centers are engagement hubs that have the ability to be revenue generators for a business.