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The Cloud Contact Center Solution for Malaysian Businesses 

Forging Meaningful Connections Through an Omnichannel System

What is a cloud contact center?

Cloud contact centers are capable of handling various inbound and outbound interactions via a cloud-based omnichannel system.

Alongside staple contact center features, cloud contact centers allow you to manage e-mail, chat, and social media channels. This provides your business with a holistic solution that captures all channels commonly used by customers.  

Why switch to a cloud contact center?

We view cloud contact center solutions as a new frontier in the way Malaysian companies enhance their customer experience (CX).

The advent of cloud technology and the Internet of Things (IoT) has enabled the contact center industry to utilize these technological leaps to overcome issues from legacy systems and adapting to new customer behaviours. 

digital transformation solution malaysia

Contact center solutions of today are…

MULTI-CHANNEL

To accommodate the various platforms that customers now use. But this comes with increasing complexity, coupled with disjointed systems and applications.

STRUGGLING TO INTEGRATE MULTICHANNEL SYSTEMS

Multi-channel systems have inadvertently created silos in customer interactions, affecting customer experience.

RELIANT ON PREMISE BASED DATA CENTERS

Maintenance/operational inefficiencies and high electricity consumption leads to higher costs in the long run. The very moment they are hooked up, they start hurtling toward obsolescence.

Benefits of cloud contact solutions include...

call centre optimisation

Scalable

Our solutions are designed to fulfill your specific needs and requirements.

omnichannel experts

Integration

Our software allows for hassle-free integration with your current system.

Stable Interface

Experience a mature and proven cloud contact center software.

contact centre installation experts

Lower Lead Time

Quick setup, allowing for quick deployment.

improve customer engagement

Mobility

Agents are no longer limited to the confines of their work desks. 

Analytics

Gain further insight on your customers.

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Secure and Compliant

Our solutions meet international as well as Malaysian security and compliance standards.

omnichannel call center solutions

Lower CAPEX Requirement

No infrastructure or hardware installation required. 

What Gold Vois offers

From multichannel

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Customers

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Channels

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Agents

To omnichannel

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Customers

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Channels

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Agents

An optimized, fully-integrated omnichannel cloud contact center solution.

Turn your contact center into a singular, consistent, and unified customer experience powerhouse regardless of customer touchpoint/channels. All on cloud-hosted software.

Gold Vois is a certified Value Added Reseller (VAR) of Genesys Telecommunications Laboratories, an industry leader in contact center software.

Our cloud contact center solutions, customer support and  Genesys proprietary customer experience software will propel your business forward.

Find out more about our cloud solutions