Partner Hosted Cloud

Built from the Ground up to Leverage the Vast Benefits
of the Cloud

Our Partner Hosted Cloud (PHC) solution simplifies the way you manage customer relationships, handling all your inbound and outbound interactions in a single tool across voice, chat, email, social and messaging. Give your business a complete customer engagement and communication solution so you can provide great customer experience and better engage your employees.

Benefits of Cloud Hosting

Flexible Pricing Structure

Choose the tools and resources you need for your business. Don't pay for tools you don't need.

  • Pay As You Go Model-

  • Modify solutions, services and how you pay to meet your unique business needs, today and in the future.

  • Start small and scale as per the needs of your business

  • Optional modules to choose from

Very Easy to Scale Server Resources

Scale up and down to meet seasonal fluctuations and navigate the peaks and valleys of your business.

  • Resources allocation and upgrades are easy to implement and manage

  • Minimize the need of physical equipment on premises

  • Reduces the need of IT management staffs and support around it

Redundant Server Environment


  • Auto switch over mechanism for failover

  • Uptime Guarantee - under business continuity program

  • Seamless Data backup, and server restoration services available.

High Uptime and Availability


Our solution uses "warm standby". A high-availability configuration in which a Backup-server remains initialized and ready to take over the operations of a primary server.


Support is available 24/7, and uses commercially reasonable best efforts to provide 99.9% uptime, except for: 

(i) occasional planned downtime at non-peak hours (for which you will receive advance notice); or 
(ii) any unavailability caused by circumstances beyond reasonable control.

Speedy Server Setup Process


The complete setup will be ready in a very short interval of time as compared to other available solutions.

Faster Website Speed and Performance


Cloud computing solutions increase speed across the board, even as time goes on and even if data processing requirements increase. Access to your application and your data is as fast on a cell phone as on your computer.

Faster Website Speed and Performance


Cloud computing solutions increase speed across the board, even as time goes on and even if data processing requirements increase. Access to your application and your data is as fast on a cell phone as on your computer.

Works Great for Sites With Scalable Traffic


PHC is a "highly scalable" device or application. It can handle a large increase in users, workload or transactions without undue strain.

We can now support up to 20,000 configured users and 10,000 active agents on a single CIC instance. Specific improvements include:


  • The conversion of RemocoServer to a 64-bit application to allow for valid virtual machine performance counters

  • Improvements to the performance of the StatServerAgent subsystem

  • Improvements to the performance and reduced memory footprint of the StatAlertServer subsystem

  • The elimination of off-server Session Manager crashes while running at large scale

  • Reductions to the bandwidth required between the StatAlertServer and off-server Session Manager subsystems

Simple Server Management Dashboard


A platform that is using a single application IC System Manager (RmcClientAD.exe) to query, stop, restart, and trace IC server subsystems (PurerConnect Subsystems) that are running as services. In Short it will show the statistical data of all the subsystems like a Dashboard.

Decrease Your Overall Environmental Impact


As the system is on cloud there is no need for hardware and softwares in their premises. This will reduce the maintenance, and the setup cost. 

Business Advantages of Cloud Computing

Cost Savings

The system is a unifying communication which is cost saving as there is no requirement for hardware/ software and ownership.

Cloud Computing Security is a set of technologies, standards and policies which are designed to protect information and infrastructure in a Cloud Computing Environment. Cloud Computing Security includes both the physical security of the infrastructure and the maintenance of operating system and software security policy.


Security in the cloud is a key consideration which ensures that customer data is protected and secure at all times.

Data Security: Encrypting data at rest is a fundamental design characteristic of the PHC platform. Customer data is encrypted in the database via the Advanced Encryption Standard (AES) algorithm with a key size of 256 bits. Additional technological capabilities protect against insider threats and data exfiltration—ensuring that access to customer instances and data is logged and monitored. And sufficient preventative controls are in place to adequately protect customer data against misuse or abuse of access.

Application Security: Application security testing occurs throughout the lifecycle. During development, code is continually tested and reviewed using commercial and in-house automated toolsets. Static code analysis, dynamic code analysis and third-party vulnerability assessments also are part of the development testing process. These processes and tools make certain that appropriate fixes are in place to maintain a high security posture. For added assurance, we also engage a third party to perform penetration testing. This ensures objective assessment of the cloud service before it’s released to customers.

Software Development and Lifecycle Security: Security is embedded in the software development lifecycle (SDLC) at Genesys, in which an independent product security team uses an agile development process that includes validation steps. Developers and other relevant personnel are regularly trained on web application security including, but not limited to, training from organizations such as the Open Web Application Security Project (OWASP) and SANS Top 25.

Compliance: Security-enhanced technology and effective compliance processes enable Genesys to maintain and expand a rich set of third-party certifications. These allow you to easily achieve compliance across multiple services and meet changing needs.


Cloud computing includes being able to easily adjust your computing power and data storage up and down to match your needs, leaving you free to focus on reaching business goals and satisfying customers. Cloud computing offers more flexibility to businesses than a dedicated server and it’s fixed resources. Cloud Computing makes a difference in the overall efficiency of the organization.
The demands of customer service change constantly. Customers want to engage in the channel that best suits their preferences.

Our application is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises . Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control.


Cloud computing allows mobile access to corporate data via smartphones and devices, which is a great way to ensure that no one is ever left out of the loop. Staff with busy schedules, or who live a long way away from the corporate office, can use this feature to keep instantly up-to-date with clients and coworkers.

Resources in the cloud can be easily stored, retrieved, recovered, or processed with just a couple of clicks. Users can get access to their works on-the-go, 24/7, via any devices of their choice, in any corner of the world as long as you stay connected to the internet. On top of that, all the upgrades and updates are done automatically, off-sight by the service providers. This saves time and team effort in maintaining the systems, tremendously reducing the IT team workloads.


Benefits of Partnering With Us

Private & hybrid cloud options
Global Deployment Options
Value-added Cloud Services
Flexibility & Compatibility
Excellent Support 24x7
Flexible Pricing Model


Gold Vois Sdn Bhd
Suite 3A – 4, 4th Floor
Wisma WIM, 7 Jalan Abang Haji Openg
Taman Tun Dr Ismail 60000, Kuala Lumpur

Tel: +603 7941 2222

E-Fax: +603 7941 2228

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