Key Personnel
Thong Teck Yoong
Founder and CEO
Datuk Zaini Diman
Director
Customer Relationship Management (CRM)
Fostering Meaningful Connections Through An Enhanced Customer Experience
Complement your Contact Center Solution with CRM
Beyond listening to feedback and providing help through multiple communication channels, assessing and monitoring these interactions are just as vital.
CRM solutions are able to pinpoint and monitor call traffic in real-time, allowing flexibility and responsiveness to customer/business needs.
Benefits of CRM for Your Business
Enhanced Efficiency
Eliminate the need for manual processes and fact-checking.
Agent Evaluation
Keep track of high performers and agents who require extra training
Strategic Planning
Call monitoring allows managers to devise strategies that retain clients and augment sales.
Case Escalation
Managers can step in and aid agents in calls that exceed the threshold limit.
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Holistic Visibility
Full understanding of customer satisfaction, agent productivity, etc. All on one dashboard.
Integrate With Other Software
Combining and integrating various telephony technologies creates a functional and robust contact center.
What Gold Vois Offers
Gold Vois partners with Claritas, a Malaysian-based CRM solutions provider.
Claritas' Contact Center Solution (CCS), gives businesses an easy-to-use CRM solution that delivers consistent, efficient service that enhances customer loyalty. CCS is built to suit the needs of various business demands.
Real-Time Call
Monitoring
The solution provides real-time statistics on inbound and outbound calls. This real-time data allows team lead to gauge the efficiency of their team and establish baseline performance numbers
Computer Telephone Integration (CTI)
Build and deploy world-class contact center through integration with leading technologies, providing you with a completely integrated system.
Knowledge Base Databank
Information, cases and history are all easily accessed through a single user interface.
Workforce
Management
Improve resource performance and retention by providing unprecedented 360° visibility into business processes and agent productivity.
Manage
By Exception
Instantaneously zoom into calls, allowing agents to spend more time concentrating and monitoring calls that exceed the threshold limit.
