The Road To Cloud Contact Centre Solutions Begins Here
Provide your business with a single omnichannel system that supports your customers
Contact centres equip you to engage with customers at every stage of the customer’s journey - from answering them in the awareness stage to handholding during the decision-making stage to offering support after purchase. Essentially, it is a living and breathing engagement hub.
Contact Center Solutions of Today Are…
To accommodate the various platforms that customers now use. But this comes with increasing complexity, coupled with disjointed systems and applications.
Struggling to integrate multichannel systems:
Multi-channel systems have inadvertently created silos in customer interactions, affecting customer experience.
Reliant on premise based data servers:
Maintenance/operational inefficiencies and high electricity consumption leads to higher costs in the long run. The very moment they are hooked up, they start hurtling toward obsolescence.
Contact Center Solutions Based On An Omnichannel System
Turn your contact center into a singular, consistent and unified customer experience regardless of customer touchpoint/channels all on a cloud software.
Engage with Customers on their Channel of Choice with GV Cloud CX
Gold Vois Cloud Customer Experience (GV Cloud CX) is a single, fully integrated omnichannel contact center solution with single agent desktop, reporting and routing capabilities.
Review your customer’s history from any channel or touchpoint.
Scalable to your business needs.
Lowered start up cost.
Deployment in weeks rather than months.
Leave the maintenance, management and hosting at data centers to us.
Located within Malaysian shores to comply with the Personal Data Protection Act (PDPA).
Solutions are powered by a trusted world leading cloud brand, Genesys.
Train-the-trainer (TTT) support provided to enable system understanding.
Enhance your contact center with GV Cloud CX
“We believe that contact centres have the ability to be revenue centers rather than cost centers.”
Gain insight and analytics from customer experiences, enabling you to develop future strategies.
Improve brand loyalty with superior service.
Empowering your customers with the choice of various contact channels, while providing a consistent contact center experience.
Streamline and unify your contact centers as your organisation grows.
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