The Cloud Contact Center Solution by Malaysians, for Malaysians
An internationally recognized contact center software that meets the needs of local Malaysian businesses
Malaysia is steadily becoming a digitized society
SOCIAL MEDIA USE
Source: Digital 2020 Report
Engage with Customers on their Channel of Choice with GV Cloud CX
Gold Vois Cloud Customer Experience (GV Cloud CX) is a single, fully integrated omnichannel contact center solution with single agent desktop, reporting and routing capabilities.
Review your customer’s history from any channel or touchpoint.
Scalable to your business needs.
Leave the maintenance, management and hosting at data centers to us.
Deployment in weeks rather than months.
Solutions are powered by a trusted world leading cloud brand, Genesys.
Train-the-trainer (TTT) support provided to enable system understanding.
GV Cloud CX meets international best practices and Malaysian security + compliance policies
Our cloud data centers are located within Malaysian shores (Cyberjaya & Kuala Lumpur), complying with Malaysia's Personal Data Protection Act (PDPA).
As Malaysians begin utilizing multiple digital channels to communicate, contact centers need to take this shift in behaviour into consideration.
How your business benefits from GV Cloud CX
Beyond great customer service, the compounding benefit of a cloud contact center can positively affect your business as a whole.
Gain insight and analytics from customer experiences, enabling you to develop future strategies.
Improve brand loyalty with superior service.
Empowering your customers with the choice of various contact channels, while providing a consistent contact center experience.
Streamline and unify your contact centers as your organisation grows.
Solutions included in our cloud contact center software packages
Cloud CX 1
Cloud CX 2
Cloud CX 3