The Cloud Contact Center Solution by Malaysians, for Malaysians 

An internationally recognized contact center software that meets the needs of local Malaysian businesses

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Malaysia is steadily becoming a digitized society

POPULATION

MOBILE CONNECTIONS

32.16 MILLION

40.69 MILLION

v.s population

127%

INTERNET USE

SOCIAL MEDIA USE

26.69 MILLION

26 MILLION

penetration

83%

penetration

81%

Source: Digital 2020 Report

Engage with Customers on their Channel of Choice with GV Cloud CX

Gold Vois Cloud Customer Experience (GV Cloud CX) is a single, fully integrated omnichannel contact center solution with single agent desktop, reporting and routing capabilities.  

Review your customer’s history from any channel or touchpoint.

Scalable to your business needs.

Leave the maintenance, management and hosting at data centers to us.

Deployment in weeks rather than months.

Solutions are powered by a trusted world leading cloud brand, Genesys.

Train-the-trainer (TTT) support provided to enable system understanding.

GV Cloud CX meets international best practices and Malaysian security + compliance policies

Our cloud data centers are located within Malaysian shores (Cyberjaya & Kuala Lumpur), complying with Malaysia's Personal Data Protection Act (PDPA).

Certifications we are compliant with:

  • ISO/IEC 27001

  • ISO/IEC 27017

  • PCI-DSS

As Malaysians begin utilizing multiple digital channels to communicate, contact centers need to take this shift in behaviour into consideration. 

How your business benefits from GV Cloud CX

Beyond great customer service, the compounding benefit of a cloud contact center can positively affect your business as a whole.

Gain insight and analytics from customer experiences, enabling you to develop future strategies.

Improve brand loyalty with superior service.

Empowering your customers with the choice of various contact channels, while providing a consistent contact center experience.

Streamline and unify your contact centers as your organisation grows.

Solutions included in our cloud contact center software packages 

Cloud CX 1

Cloud CX 2

Cloud CX 3

Learn how GV Cloud CX can help your business

Let our sales representative explain how you can benefit from our cloud contact center solution.
Write to us now and we will get back to you ASAP.

Gold Vois Sdn Bhd
Suite 3A – 4, 4th Floor
Wisma WIM, 7 Jalan Abang Haji Openg
Taman Tun Dr Ismail 60000, Kuala Lumpur

Tel: +603 7941 2222

E-Fax: +603 7941 2228

© 2020 Copyright Gold Vois Sdn Bhd

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