Malaysia - the digitized society
MOBILE CONNECTIONS
40.69 MILLION
v.s population
127%
INTERNET USE
26.69 MILLION
penetration
83%
SOCIAL MEDIA USE
26 MILLION
penetration
81%
POPULATION
32.16 MILLION
Source: Digital 2020 Report
Engage With Customers On Any Channel With GV Cloud CX
Gold Vois Cloud Customer Experience (GV Cloud CX) is a single, fully integrated omnichannel contact center solution with single-agent desktop, reporting, and routing capabilities.
Engage With Customers On Any Channel With GV Cloud CX
Review
Have your customer's journey map from any channel or touchpoint.
Scalability
Scalable to your business needs.
Maintenance included
Leave the maintenance, management and hosting at data centers to us.
Quick Deployment
Deployment in weeks rather than months.
Time-tested Solution
Solutions powered by a trusted world-leading cloud brand, Genesys.
Training
Train-the-trainer (TTT) support provided for system understanding.
As Malaysians begin utilizing multiple digital channels to communicate, contact centers need to consider this shift in behaviour.
GV Cloud CX meets international best practices and Malaysian security + compliance policies
Certifications we are compliant with:
-
ISO/IEC 27001
-
ISO/IEC 27017
-
PCI-DSS
Our cloud data centers are located within Malaysian shores (Cyberjaya & Kuala Lumpur), complying with Malaysia's Personal Data Protection Act (PDPA).
How your business benefits from GV Cloud CX
Beyond great customer service, the compounding benefit of a cloud contact center can positively affect your business as a whole.
Real-time Analytics
Insight from customer experiences enables you to develop future strategies.
Upholding brand loyalty
Superior customer experience drives repeat customers.
Consistent customer experience
Customers can interact with you on any channel with the assurance of a consistent customer experience.
Scalability
Streamline and unify your contact centers as your organisation grows.
Solutions included in our cloud contact center software packages
Cloud CX 1
Cloud CX 2
Cloud CX 3
