The Cloud Contact Center Solution by Malaysians, for Malaysians

An internationally recognized contact center software that meets the needs of Malaysian businesses

Malaysia - the digitized society

MOBILE CONNECTIONS

40.69 MILLION

v.s population

127%

INTERNET USE

26.69 MILLION

penetration

83%

SOCIAL MEDIA USE

26 MILLION

penetration

81%

POPULATION

32.16 MILLION

Source: Digital 2020 Report

Engage With Customers On Any Channel With GV Cloud CX

Gold Vois Cloud Customer Experience (GV Cloud CX) is a single, fully integrated omnichannel contact center solution with single-agent desktop, reporting, and routing capabilities.  

Engage With Customers On Any Channel With GV Cloud CX

Review

Have your customer's journey map from any channel or touchpoint.

Scalability

Scalable to your business needs.

Maintenance included

Leave the maintenance, management and hosting at data centers to us.

Quick Deployment

Deployment in weeks rather than months.

Time-tested Solution

Solutions powered by a trusted world-leading cloud brand, Genesys.

Training 

Train-the-trainer (TTT) support provided for system understanding.

Man Typing on a Laptop

As Malaysians begin utilizing multiple digital channels to communicate, contact centers need to consider this shift in behaviour. 

GV Cloud CX meets international best practices and Malaysian security + compliance policies

Certifications we are compliant with:

  • ISO/IEC 27001

  • ISO/IEC 27017

  • PCI-DSS

Our cloud data centers are located within Malaysian shores (Cyberjaya & Kuala Lumpur), complying with Malaysia's Personal Data Protection Act (PDPA).

How your business benefits from GV Cloud CX

Beyond great customer service, the compounding benefit of a cloud contact center can positively affect your business as a whole.

Real-time Analytics

Insight from customer experiences enables you to develop future strategies.

Upholding brand loyalty

Superior customer experience  drives repeat customers.

Consistent customer experience

Customers can interact with you on any channel with the assurance of a consistent customer experience.

Scalability

Streamline and unify your contact centers as your organisation grows.

Solutions included in our cloud contact center software packages 

Cloud CX 1

Cloud CX 2

Cloud CX 3

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Schedule a demo with us now.

Our office

Suite 3A – 4, 4th Floor
Wisma WIM, 7 Jalan Abang Haji Openg
Taman Tun Dr Ismail 60000, Kuala Lumpur

E-mail: enquiries@goldvois.com
Whatsapp: +6019 279 3009
Tel: +603 7941 2222

E-Fax: +603 7941 2228