The Cloud Contact Center Solution by Malaysians, for Malaysians

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An internationally recognized contact center software that meets the needs of Malaysian businesses

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Malaysia - the digitized society

MOBILE CONNECTIONS

40.69 MILLION

v.s population

127%

INTERNET USE

26.69 MILLION

penetration

83%

SOCIAL MEDIA USE

omnichannel solutions for call center

26 MILLION

penetration

81%

POPULATION

Low setup cost contact centers

32.16 MILLION

Source: Digital 2020 Report

Engage with customers on any channel with GV Cloud CX

Gold Vois Cloud Customer Experience (GV Cloud CX) is a single, fully integrated omnichannel contact center solution with single-agent desktop, reporting, and routing capabilities.  

Engage with customers on any channel with GV Cloud CX

call center for small businesses

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Have your customer's journey map from any channel or touchpoint.

CRM platform

Scalability

Scalable to your business needs.

Omnichannel platform

Maintenance included

Leave the maintenance, management and hosting at data centers to us.

Omnichannel solution

Quick Deployment

Deployment in weeks rather than months.

Omnichannel setup

Time-tested Solution

Solutions powered by a trusted world-leading cloud brand, Genesys.

cloud contact center solutions

Training 

Train-the-trainer (TTT) support provided for system understanding.

Man Typing on a Laptop

As Malaysians begin utilizing multiple digital channels to communicate, contact centers need to consider this shift in behaviour. 

GV Cloud CX meets international best practices and Malaysian security + compliance policies

Contact Center Solutions and Software in Malaysia

Our cloud data centers are located within Malaysian shores (Cyberjaya & Kuala Lumpur), complying with Malaysia's Personal Data Protection Act (PDPA).

Certifications we are compliant with:

  • ISO/IEC 27001

  • ISO/IEC 27017

  • PCI-DSS

ABOUT OUR CLOUD SECURITY

How your business benefits from GV Cloud CX

Beyond great customer service, the compounding benefit of a cloud contact center can positively affect your business as a whole.

online call center

Real-time Analytics

Insight from customer experiences enables you to develop future strategies.

cloud call center

Upholding brand loyalty

Superior customer experience  drives repeat customers.

Consistent customer experience

Customers can interact with you on any channel with the assurance of a consistent customer experience.

call center software malaysia

Scalability

Streamline and unify your contact centers as your organisation grows.

Capabilities of our cloud contact center 

LEARN ABOUT OUR CAPABILITIES

Capabilities in our GV Cloud CX software packages 

Cloud CX 1

Cloud CX 2

Cloud CX 3

Expert Cloud Contact Center Solutions
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Servers

Schedule a demo with us now.

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